ISO 9001 — Quality Management System

ISO 9001 sets out the criteria for a quality management system and is the only standard in its family that organisations can be certified to. It suits organisations of any size and any field of activity, and more than a million organisations worldwide hold the certificate.

The standard is built on quality management principles such as a strong customer focus, leadership involvement, the process approach and continual improvement. Applying it helps ensure customers consistently receive good quality products and services.

Internal audits are a vital part of keeping the system effective; independent certification by a body such as QMS ITALIA then verifies conformity with the standard.